Privacy Policy

1. Introduction

StorageLux (“we,” “our,” “us”) values the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our website www.storagelux.lu and services. By using our services, you agree to the practices described in this Privacy Policy.We comply with the General Data Protection Regulation (GDPR) and applicable Luxembourg data protection laws.

2. Information We Collect

We may collect the following types of personal information:

Identity Information: name, contact details, address, and identification documents if required for service.
Payment Information: billing details and payment method information (processed securely by third-party providers; we do not store full payment details).
Service Information: booking details, storage preferences, and communication records.Technical Data: IP address, browser type, device information, and website usage statistics.

3. How We Collect Information

We collect information through:

•Direct interactions (when you book services, contact us, or register).

•Automated technologies (cookies and analytics when you browse our website).

•Third-party providers (such as payment processors or logistics partners).

4. Why We Collect Information

We use your data for the following purposes:

•To provide and manage our storage services.

•To process payments and issue invoices.

•To communicate with you regarding bookings, updates, or support.

•To improve our website, services, and customer experience.

•To comply with legal and regulatory obligations.

5. Sharing and Disclosure of Data

We do not sell your personal data. We may share data with:

•Service providers (e.g., IT, logistics, payment processing).

•Legal authorities when required by law or to protect our rights.

•Business partners where necessary to deliver specific services.

All third parties handling your data must comply with GDPR and maintain appropriate safeguards.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law (e.g., tax and accounting obligations).

7. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under GDPR, you have the right to:

•Access the personal data we hold about you.

•Request correction or deletion of your data.

•Restrict or object to the processing of your data.

•Request data portability.

•Withdraw consent at any time (where processing is based on consent).

To exercise these rights, contact us at info@ntera.lu.

9. Cookies and Tracking

Our website uses cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings, though some features may not work properly without them.

10. Minors’ Data

StorageLux services are intended for users aged 18 and above. We do not knowingly collect personal data from children.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. Continued use of our services indicates acceptance of the updated policy.

12. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact us at info@ntera.lu.